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FAQS How will I receive my order? You will be emailed a dispatch note and then should receive your product within 2-3 working days in the UK by recorded delivery or 1st class post depending on the option you chose at the time of purchase. Please note: recorded delivery requires a signature on receipt. We recommend you use this service as we are able to trace your purchase, we are unable to recover lost products if you have used 1sr class. Who are DirectPay? Get Cape Wear Cape Fly payments will be handled by Trinity St's associate company, DirectPay Ltd in partnership with Worldpay. DirectPay will appear on your card statement. What are the minimum computer requirements for Downloads? click here for FAQS about downloads. Is shopping on the Internet safe? Communication between you, us and DirectPay is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the DirectPay server, they would not be able to read it. Encryption is used on all pages within the DirectPay system, making Internet shopping as safe as possible. Can I exchange or receive a refund on my product? Within 30 days of receipt of your order, you may return any item in its original condition for a full refund. Our returns centre will be happy to process an exchange for you, so if there is another item or size that you would prefer over the one you have already received, please include written details with the item you return. If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item. Please write the reason for your return on the back of your packing slip and enclose it in your parcel. This can then be sent to the address below. Please note, we recommend that you use recorded delivery or get a certificate of posting, as we cannot be held responsible for lost goods. Get Cape Wear Cape Fly Returns Trinity Street Direct Limited Leamington Spa Warwickshire CV31 3JT If you would like any further information about a particular product, please contact customer services on 08700 428 584 or at getcapewearcapefly@trinitystreetdirect.com.